Visitor Information

FAQ


To help you plan great days out,
please see our list of frequently asked questions below.


Do you accept credit and debit cards?

 

Yes we do!

Cards are accepted for the Adventure Zone, gift shop and also in the restaurant and for accommodation. We do not accept American Express.

Do you offer family tickets and packages?

We certainly offer family/group daily packages with very affordable prices that allows the entire family to spend an entire enjoyable day-out. You may contact us for better insights about our tailor-made prices & packages.

 

Can I drop my children off and pick them up later?

All children under 14 years of age must be accompanied by an adult (18 years +)

Is El Rancho Vida wheelchair accessible?

 

Yes.

Our dedicated staff are always ready & prepared to help based on a previous notice. Please call us before your visit.

 

 

What is your smoking policy?

 

Smoking is only permitted in our designated smoking area. Areas which are prohibited are marked with No-Smoking Signs.

Do you have First Aiders?

We have a first aid room and qualified first aiders on site at all times. Please notify a member of staff if you require any assistance.

Are dogs allowed into the farm?

Unfortunately we cannot allow dogs into the village. You can hike with your dogs, at a condition they are supervised. Please do not leave dogs in your car under any circumstances.

I’ve left something behind at El Rancho Vida, what should I do?

 

Please get in touch with us if you have left any lost property behind, by telephone on +961 9 74 11 33. If we cannot find it immediately we will keep a description of your lost item in our records.